Inbox
Last updated: 10/10/2026
The Inbox unifies conversations with suppliers across all your processes: the email threads of each quotation, the processed responses and, if your organization has it enabled, WhatsApp chats.
Working with conversations
It has two tabs: Procurement (quotation conversations) and Deliveries (PO tracking); the logistics role goes straight to Deliveries.
The red counter in the menu shows how many unread conversations you have.
Filter by buyer and search by supplier, code or content.
When you open a thread you see the whole exchange in order, including the emails the system sent (quotation requests, reminders, circulars) and the attachments (downloadable). Supplier emails are shown with their original formatting (price tables, lists, bold text and images), just like in your mail client.
Reply directly from the platform, with attachments. The reply goes out through the configured email account and stays on the record.
Unlinked emails
If a supplier sends an email that Sourced can't link to any request (for example, they write a new email instead of replying to the request, or mention a purchase code that doesn't exist), that email doesn't go into the conversations: it stays in Unlinked. It's the button at the top, next to the title, on the Procurement tab, with a counter of the pending ones. Buyers and the organization admin use it.
From there you open the email and link it to a request with Link and process, or put it away with Archive if it has nothing to do with any purchase. The step-by-step is in Emails that couldn't be linked to a request.
Internal notes
When someone from your team takes part in a conversation, their contributions appear marked as internal and the supplier doesn't see them. It's useful for coordinating a response (is this price OK? do we accept this deadline?) within the context of the thread.
Available if your organization has the WhatsApp channel enabled.
Suppliers who prefer WhatsApp can receive requests and respond through that channel; their messages come into the same inbox. Replying via WhatsApp is available within the 24-hour window from the supplier's last message.