Delivery tracking
In Tracking you live the day-to-day of deliveries: what's on the way, what's overdue and what has already arrived. Each line of an order is a tracking.
Views
Table: all the lines with PO code, supplier, buyer, material, quantity, original date, effective date, status, follow-ups sent and ETA. With search, filters (status, supplier, buyer, urgent, hide closed, date range) and export to Excel.
By supplier: groups each one's pending deliveries with their maximum delay and whether they're up to date or behind. Useful for account management.
Kanban: the lines by status column (pending, in progress, confirmed, delayed, requires review, issues, stand by, completed).
Calendar: the expected and actual delivery dates for the period, colored by status. It helps you plan receiving at the plant or warehouse.
Delivery statuses
Status | Meaning |
|---|---|
Pending / Ready to send | The delivery is loaded in the system; it's waiting for the window for the first notice to the supplier. |
Sent | Confirmation was requested from the supplier; awaiting a reply. |
Confirmed / Early | The supplier confirmed delivery on the date or earlier. |
Delayed | The supplier confirmed a date later than the original. |
Requires review | The reply was ambiguous or the AI couldn't interpret it confidently; it requires manual review. |
No response | The reminders were exhausted without a reply from the supplier. |
Supplier not found | The supplier in the file doesn't match any in the system; it has to be linked manually. |
Delivered / Cancelled | Final statuses. |
Stand by | Sends paused manually; it doesn't receive automatic reminders. |
Automatic follow-ups
The system emails each supplier near the committed date and processes the reply with AI:
If they confirm the delivery, the line closes on its own (the sender is matched by email even if they write from another mailbox on the same domain).
If they report a delay, the new date is recorded and the delay measured.
If the reply is ambiguous, the line moves to Requires review so you can confirm by hand.
Overdue deliveries without a reply follow an escalation cadence until the reminders are exhausted. Lines that are already closed are not reopened by late replies.
Manual actions (delivery detail)
Send a reminder right away, without waiting for the cadence.
Mark urgent: shortens the time between notices and allows more follow-ups.
Pause / resume sends (Stand by): stops the reminders; the pause is kept even if you upload the file again.
Edit dates (original, confirmed, ETA) without triggering status changes, for example to record a phone confirmation.
Internal notes and the full history of statuses and emails (with attachments).
Notify logistics: you coordinate the pickup with your carrier (up to 5 recipients, with the supplier in copy and attachments), separate from the reminders to the supplier.
Data upload
To import trackings in bulk from your ERP, upload an Excel/CSV in Data Upload: the AI detects and maps the columns (understanding SAP-style abbreviations), shows you a preview of the impact (new, updated, delivered) and only then do you confirm. You can mark as delivered the lines that no longer appear in the file (if you upload the full daily extract). Suppliers that don't match are listed so you can link them. To measure real lead times and reliability, you can also load the actual receipts from the ERP.