Dashboard and metrics

The Logistics Dashboard summarizes the performance of your deliveries and suppliers so you can spot problems before they affect operations. It is split into two screens in the Deliveries menu: Analysis (Delivery analysis, described under Overview) and Performance (Supplier performance, the Scorecard). In Analysis you can filter by period (YTD, 6 months, 30 days) and by buyer.

Overview

• Period overview: the summary at the top, with four indicators (On-time deliveries, Completed deliveries, Average lead time and Open overdue deliveries) and, under Where to act, shortcuts to the overdue deliveries and to the open trackings of the supplier with the most late deliveries in the period.

• On-time deliveries (OTD): of the deliveries completed in the period, what percentage arrived on time. It's calculated as on-time deliveries over the total of resolved deliveries (on time plus late); pending and unanswered ones don't count.

• Average lead time: average number of days from the PO date to delivery; the fastest and the slowest are shown in the indicator's info icon. It's accurate when you load the actual receipts from the ERP.

• Compliance evolution: the monthly percentage of on-time deliveries or, with the Volume selector, the number of deliveries per month.

• Where delays are concentrated: up to six suppliers, materials or buyers (you choose the view), from most to fewest late deliveries, with their completed deliveries, the late ones and the on-time percentage.

• Where to act today (aging): a current snapshot of open deliveries, grouped by how long ago they came due (due soon, 1 to 7, 8 to 15, 16 to 30, and 30 or more days). It doesn't count paused ones.

• Delay severity: of the completed deliveries, how late they arrived (on time, 1 to 7, 8 to 15, and 15 or more days).

Supplier Scorecard

A reliability ranking per supplier that combines several metrics into a score from 0 to 100:

• OTD: on-time deliveries (highest weight).

• Response rate: what proportion of notices it responded to (versus silence).

• Confirmation time: how many hours it takes to respond.

• Rescheduling: what proportion of deliveries it ended up rescheduling.

• Commitment reliability: when it confirmed a date, did it meet it? (requires having loaded the actual receipts).

The score translates into levels: Excellent (≥80), Good (60 to 79), Average (40 to 59) and Critical (<40). There's a monthly trend per supplier to see whether it's improving or worsening.

How to read it

• Change the time window to tell a one-off problem from a trend.

• A supplier with sustained low OTD or score is a data point for the next award; the purchase comparison and this dashboard complement each other.

• Critical delays deserve direct handling: open the detail in Tracking and write to the supplier from the tracking conversation.

How "on time" is calculated in Delivery analysis

In Delivery analysis, a completed delivery (delivered or with a date confirmed by the supplier) counts as on time when the confirmed date is the same as or earlier than the date requested in the purchase order. Lines without a confirmed date are left out, and each delivery is assigned to the period of its requested date. In Where delays are concentrated, the Suppliers view shows up to six, ranked by number of late deliveries, among those that had at least 3 completed deliveries in the period.

Which deliveries the Scorecard counts

The Scorecard (Deliveries menu → Performance, Supplier performance screen) measures how each supplier responds to follow-ups, so it only counts lines where there was contact: lines that received at least one follow-up email (including reminders and overdue-delivery notices), lines with a recorded supplier response, and lines marked No response. Lines your system loads or closes via API, ERP or CSV without that contact are left out of every metric: a supplier shows up in the ranking once it has its first contacted line.

When a metric has no data yet (for example, the supplier was contacted but has not confirmed any date), it shows - instead of 0% and is not used to calculate the score. If no metric has data, the score also shows -.