Help Center

Manage a tender

Once created, the tender is managed from its detail, organized into tabs: General, Items, Documents, Suppliers, Q&A, Evaluators, Comparison and Activity. At the top you see the status, the type, the Q&A visibility and the phase line (Draft → Published → Under evaluation → Awarded).

Publish

While it's a draft, no one sees it. To publish it, the only prerequisite is to have at least one invited supplier. When you publish: the status changes to Published, the publication date is set, the schedule starts, and the invited suppliers receive the email with access to the portal.

Suppliers

  • Invite more suppliers at any time, choosing which contacts to notify (same as during creation).

  • Suggest with AI: you turn on this option and the system proposes relevant suppliers with an affinity score.

  • Resend invitation to a supplier (adjusting contacts and whether the primary email is notified) and copy the portal link to send it through another channel.

  • Each invitation shows its status: invited, viewed, proposal submitted or declined.

Question period (Q&A)

  • Bidders send questions from their portal. Depending on the configuration, the Q&A is public (everyone sees questions and answers) or private (each one sees only their own).

  • You answer from the Q&A tab and you can attach files to the answer. When you answer, the supplier is notified.

  • Technical questions can be routed to the evaluators, who return a draft answer. The buyer reviews and publishes it, or returns it with feedback to be corrected.

Circulars

To communicate clarifications, scope changes or extensions, send a circular: you enter a subject and body, choose the recipients among the invited suppliers, and it's recorded in the case history. Suppliers see it in their portal. When you edit a date or relevant detail of an already-published tender, the system offers to notify the change via circular.

Automatic reminders and follow-ups

The platform takes care of following up for you. Automatically (by email and notification in the portal):

  • Upcoming closing notice: to all invited suppliers (that haven't declined), about 24 to 48 hours before each closing (the question period and the offer reception), once per tender.

  • Follow-up to those who didn't participate: invited suppliers who haven't submitted their proposal yet receive up to two reminders. The first one halfway between the invitation and the closing, and the second one near the closing as a last notice. If the supplier submits their proposal, the reminders stop.

Reminders to evaluators and notices to the buyer are not automatic: technical questions are routed to the evaluators when you decide.

Edit a published tender

With edit mode enabled you can adjust, once published, the title, description and dates (inline editing with autosave). The tender type, the Q&A visibility, the proposal mode, the items and the criteria are locked, and can only be changed while it's a draft. Dates can only be extended forward.

  • Extend deadlines: an assistant lets you move the question, offer or evaluation closing, with the option to notify suppliers and a reason.

  • Documents: you can add specification documents after publishing (and notify via circular).

Offer reception

  • Suppliers enter prices per item, terms, technical/commercial notes and the required documentation from the portal. They can quote partially.

  • Once submitted, the proposal can't be modified.

  • In sealed bid, proposals aren't visible until reception closes.

Comparison and evaluation

At closing, the tender moves to Under evaluation. In the Comparison tab you see the ranking of offers, the scores and the documents of each proposal, and from there the AI evaluation is triggered and the evaluators' scores are consolidated. That whole flow (sending to evaluators, scorecard and AI evaluation) is detailed in Proposal evaluation.

Award

You choose the winning supplier and award. The winning proposal becomes accepted, the rest rejected, the tender moves to Awarded and the purchase order is generated. If you need another round (for example, to negotiate), you can open a new round (up to three).

Other actions

  • Cancel: ends the process and notifies the invited suppliers.

  • Activity: the audit tab records each action (who, what, when, previous and new value).

  • Download package: you download the whole tender and its proposals in a ZIP.