Supplier conversations

When a supplier writes on WhatsApp to ask about an invoice, a purchase order or a delivery, the assistant answers on its own. All those conversations show up under Accounts payable → Conversations, in the Questions filter.

Seeing what the assistant answered

Opening a conversation shows the supplier's messages and the assistant's replies, clearly marked as such. Next to each reply there is a short tag saying how the assistant read the question: DATA when it looked data up, or UNKNOWN when it did not understand the request.

Taking over

To answer in person, click Take over. From then on the assistant stops replying to that supplier and incoming messages wait for you. It also switches to manual on its own if you send a message without clicking the button, so the assistant does not reply on top of you.

When you are done, click Let the assistant continue. This is always a manual step: a conversation never returns to the assistant on its own, no matter how much time passes.

When you cannot write

WhatsApp only allows free-form text within 24 hours of the supplier's last message. After that the text box is disabled with a notice, and you will be able to reply once the supplier writes again.